Warranty and Post-Warranty Service

Importer for EVOLVEO

Abacus Electric, s.r.o., recorded in the Commercial Register of České Budějovice Regional Court, Section C, Insert 1228

ID No.: 450 22 828
TAXPAYER ID NO.: CZ450 22 828

Helpdesk: eshop.evolveo.com/helpdesk/
E-mail: servis@evolveo.com

Monday–Friday
08:30–17:00

WARRANTY CLAIMS

A warranty claim must include:

  • Name of the defective goods and a detailed description of the defect.
  • The complete goods for which the warranty claim is being made (e.g. mobile phone + battery, Set-Top Box + remote control).
  • Relevant documentation confirming that the product was purchased from Abacus s.r.o. Alternatively, evidence of purchase for an EVOLVEO/Salente product bought from another seller (e.g. a warranty certificate, invoice, account statement).
  • Address and contact information for details to be sent to concerning the processing of the claim (phone, E-MAIL).
  • Do NOT send SIM or memory cards along with the device (only e.g. in case the battery is dying too fast or the phone switches off).

Warranty claims are to be sent only to the address below. We recommend sending mail by recorded delivery. Please keep the deposit receipt from the post office as evidence of having posted goods as part of a warranty claim. Do not forget to insure the goods.

Sales contract termination:

(General terms are specified in Art. 6 of the General Business Terms and Conditions of Abacus Electric, s.r.o)

The purchaser bears all costs for returning the goods to the seller. The purchaser is also liable for any depreciation of the goods caused by their handling that violates the necessary precautions based on their nature and properties.

The returned goods should be complete, placed in their undamaged packaging, and without signs of wear and tear, ideally unpacked. If the goods cannot be returned in their original state, the consumer must provide financial compensation of an equivalent value. Parcels sent cash on delivery will be returned. If the returned goods are partially damaged, the seller can exercise their right against the consumer for damage compensation, and set off their claim against the purchaser’s claim for the return of the purchase price. In such case the seller must prove that the damage was caused by the purchaser.

To terminate the sales contract, a party must:

  • Provide evidence of purchase
  • Write a cover letter including their contact information (telephone, e-mail address, bank account to send money to, address)
  • The product in its original undamaged package, including all accessories

If you have any questions, contact us at servis@evolveo.com

SEND goods for warranty claims and returns, adequately packaged to protect against damage, to one of our service centres:

Service centre for Czech customers Service centre for Slovak customers
Abacus Electric, s.r.o. T&V SERVICE
Warranty Claims Department EVOLVEO Warranty claims
Planá 2 Záhorácka 27
370 01 České Budějovice 901 01 Malacky
Czech Republic Slovak Republic
  E-mail: servis@tavservis.com

Warranty and post-warranty repairs will be carried out and the repaired item returned as soon as possible. Shipping back to the customer is covered by EVOLVEO.

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Post-warranty repair price list

You can find a price list for selected products below.
If you cannot find your product, contact us at HelpDesk.

The price includes work, spare parts, shipping and 21% VAT.

EVOLVEO Robotrex H6  
Replacement of main electronic components CZK 1,350
Replacement of wheel with motor CZK 460
Battery replacement CZK 920
Front bumper replacement CZK 320
   
EVOLVEO Robotrex H9  
Replacement of main electronic components CZK 1,550
Replacement of wheel with motor CZK 460
Battery replacement CZK 890
Front bumper replacement CZK 380
   
EVOLVEO Robotrex H11  
Replacement of main electronic components CZK 1,480
Replacement of wheel with motor CZK 460
Battery replacement CZK 730
Front bumper replacement CZK 380
   
EVOLVEO EasyPhone  
Replacement of main electronic components CZK 520
LCD display replacement CZK 340
Keyboard replacement CZK 220
Software recovery CZK 160
   
EVOLVEO EasyPhone XD  
Replacement of main electronic components CZK 490
LCD display replacement CZK 340
Keyboard replacement CZK 220
Software recovery CZK 160
   
EVOLVEO EasyPhone FD  
Replacement of main electronic components CZK 410
LCD display replacement CZK 330
Keyboard replacement CZK 210
Software recovery CZK 160
   
EVOLVEO EasyPhone FM  
Replacement of main electronic components CZK 480
LCD display replacement CZK 330
Keyboard replacement CZK 180
Software recovery CZK 160
   
EVOLVEO EasyPhone AD  
Replacement of main electronic components CZK 950
LCD display replacement CZK 430
Keyboard replacement CZK 200
Software recovery CZK 160
   
EVOLVEO EasyPhone F5  
Replacement of main electronic components CZK 570
LCD display replacement CZK 330
Keyboard replacement CZK 190
Software recovery CZK 160
   
EVOLVEO EasyPhone Z1  
Replacement of main electronic components CZK 520
LCD display replacement CZK 340
Keyboard replacement CZK 210
Software recovery CZK 160
   
EVOLVEO EasyPhone Z3  
Replacement of main electronic components CZK 980
LCD display replacement CZK 340
Keyboard replacement CZK 210
Software recovery CZK 160
   
EVOLVEO EasyPhone G4  
Replacement of main electronic components CZK 2,020
LCD display replacement CZK 1,150
USB port replacement CZK 290
Software recovery CZK 160
   
EVOLVEO EasyPhone G5  
Replacement of main electronic components CZK 2,040
LCD display replacement CZK 620
USB port replacement CZK 240
Software recovery CZK 160
   
EVOLVEO EasyPhone G7  
Replacement of main electronic components CZK 1,810
LCD display replacement CZK 1,170
USB port replacement CZK 250
Software recovery CZK 160
   
EVOLVEO EasyPhone G9  
Replacement of main electronic components CZK 2,560
LCD display replacement CZK 1,600
USB port replacement CZK 480
Software recovery CZK 160